Store Policy
Privacy & Safety
Introduction and General Terms of this Privacy Policy
This privacy policy sets out the privacy practices for Lovinne, a company incorporated in England, United Kingdom.
Lovinne is committed to protecting your personal information when you are using services from us. We want our services to be a safe and enjoyable environment for our users. This Privacy Policy relates to our use of any personal information you provide to us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
In order to provide you with the full range of services, we are sometimes required to collect information about you. This privacy policy explains the following:
What information Lovinne may collect about you;
How Lovinne will use information we collect about you;
Whether Lovinne will disclose your details to anyone else;
The use of cookies on the Lovinne website and how you can reject these cookies.
Whenever you provide personal information to us, we are legally obliged to use your information in line with all laws concerning the protection of personal data.
Definitions
Data controller - a controller determines the purposes and means of processing personal data.
Data processor - a processor is responsible for processing personal data on behalf of a controller.
Data subject – natural person
Categories of data: Personal data and special categories of personal data
Personal data - any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (for example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data – this refers to sensitive personal data as ‘special categories of personal data’. The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party - means a natural or legal person, public authority, agency or body other than the data subject or, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Information Lovinne may collect about you
We may collect and store any or all of the following types of information:
any personal data that is collected which you provide to Lovinne when contacting us, visiting its store or using our services including (but not limited to) Closed Circuit Television Cameras
any personal data that is collected when you engage with Lovinne on any of its social media channels, including Facebook, Twitter, Instagram and Pinterest.
Information about the computer terminal you are on and about your use of our website including:
Your computer’s IP address,
Your worldwide geographical location,
Your Internet browser details,
The site which referred you to us,
How long you stayed on our site,
Which pages you viewed.
How Lovinne will use your personal data
Lovinne will use your personal data for several reasons including the following:
for website administration purposes, which means that Lovinne may contact you for reasons related to the service you have signed up for, (for example; to notify you that a particular service has been suspended for maintenance);
to personalise the way that content on the Lovinne website is presented to you;
to let you know about or provide the goods and/or services you have enquired about or contracted to have provided from Lovinne;
to allow the Lovinne website to enable any services you are registered with;
to provide, including sell, any goods or services purchased from Lovinne (this includes specialised, bespoke and personalised items);
to enable us to send to you any goods which have been purchased from Lovinne
to allow Lovinne to send you any paperwork related to purchase or dealings with Lovinne for example: statements & invoices;
to communicate with you about Lovinne, the website and to send you general notifications,
to communicate with you for the purposes of marketing our business;
to allow us to provide third parties with statistical information about our users (any information will be generic and not identifiable);
to allow us to deal with any enquiries and complaints made by or about you relating to Lovinne including its services and its web-site;
to manage our employees,
to maintain records and accounts;
to deal with regulatory, legal and administrative requirements and for these purposes;
to operate competitions, events and social media discussion, offers and promotions;
to invite you to and/or manage events which you might attend at Lovinne or when providing any goods or services away from the store;
and when you report a problem with our services, our website, our social media channels or our store or its products.
We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us and to provide the services you request.
In particular, we may share your personal information with our third party marketing service providers who manage marketing communications on our behalf, including those sent by email. The information we share with them will include your contact details if you are currently subscribed to any of our marketing lists and may, for suppression purposes, also include your contact details if you have indicated that you do not wish to receive marketing communications from us.
Lovinne will never pass on your personal information to a third party for third party marketing purposes, unless you have consented to your personal information being shared in this way.
The categories of personal data concerned
We process the following categories of your data:
Personal data
Special categories of data where this is relevant to employment or the services or products provided by Lovinne.
What is our legal basis for processing your personal data?
Our lawful basis for processing your general personal data includes:
Consent of the data subject
Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
Processing necessary for compliance with a legal obligation
Processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject
Our lawful basis for processing your special category personal data includes:
Explicit consent of the data subject
Processing necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement
Processing necessary to protect the vital interests of a data subject or another individual where the data subject is physically or legally incapable of giving consent
Processing relates to personal data manifestly made public by the data subject
Processing necessary for the establishment, exercise or defence of legal claims or where courts are acting in their judicial capacity
Processing necessary for reasons of substantial public interest on the basis of EU or Member State law
Processing necessary for reasons of preventative or occupational medicine, for assessing the working capacity of an employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of EU or Member State law or a contract with a health professional
Processing necessary for the reasons of public interest in the area of public health
Processing necessary for archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes
Who Lovinne may disclose your personal information to
We shall treat your personal data carefully. However, we may disclose personal data to:
any of our officers or employees with the applicable security clearance.
our insurers, lawyers and accountants and book keeping service providers
the police and any other regulatory or government authority when requested to do so
third party cookies but please refer to our cookie policy
to third party processors including:
Shopify Inc., Shopify International Ltd – for the operation of the Lovinne website and for marketing purposes on behalf of Lovinne including social media such as Facebook, Instagram, Pinterest and Twitter
Vend POS - for the operation of the the store’s retail management system.
Xero Accounting – for accounting services.
Riskified - order payment assessment to help prevent online fraud.
Facebook – for the purpose of measuring the success and reach of our posts and adverts.
Transglobal Express – for the purposes of delivery and shipping. Transglobal Express uses sub-contractors or agents to deliver the order and so your personal data may be passed to them for this purpose.
Royal Mail – for the purposes of delivery and shipping
MailChimp for the purpose of sending out emails. We also collect data as to the details of the email campaign’s reach, whether the email was opened and other such information to measure its success. MailChimp’s privacy policy can be found here: https://mailchimp.com/legal/privacy/.
Card processors, including Shopify Payments,, Cardnet, Stripe and PayPal for the purpose of financial transactions.
Shopify Payments - financial transactions on the Lovinne web-site are handled through our payment provider, Shopify payments. You should only provide personal information to Shopify Payments after reviewing the Shopify privacy policy available on their website. Due to the nature of our business we will share your personal information with Shopify Payments only when it is necessary for the purposes of processing payments you make through our website.
We only share your personal data with other third parties where we have your consent to do so.
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary. We only retain your data for one of the bases mentioned under what is our legal basis for processing your personal data. Your personal data shall be reviewed periodically to ensure that where it is no reasonably necessary to hold it, it is destroyed securely.
Providing us with your personal data
You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so may mean Lovinne cannot provide you with the products or services it offers (including the loyalty scheme) or let you know about events or offers.
Your rights and your personal data
Unless there is a lawful exemption, you have the following rights with respect to your personal data:
the right to request a copy of the personal data which we hold about you;
the right to request that we correct any personal data if it is found to be inaccurate or out of date;
the right to request your personal data is erased where it is no longer necessary to retain such data;
the right to withdraw your consent to the processing at any time, where consent was the basis for processing your data;
the right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
the right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
Third party websites external to Lovinne
Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. Lovinne accepts no responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
Automated Decision Making
Currently, we do not use any form of automated decision making in our business.
Further processing
If we wish to use your personal data for a new purpose, not covered by our Privacy or Cookie Policies, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay
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Terms of Service
This website, found under the www.lovinne.co.uk URL, is operated by Lovinne store ("Lovinne") and references to "we", "us" and "our" shall be deemed to be references to Lovinne store. References to "you", and "your" shall be deemed to be references to any person visiting/using/placing an order via this website.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix.com, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
GENERAL TERMS AND CONDITIONS
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
PLACING AN ORDER
By visiting our website and/or placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before using this website or placing an order with us either by telephone on +447894533274 , by email at lovinnestore@gmail.com or by post using the address given below. All our calls may be recorded for training and monitoring purposes.
By placing an order via this website you are making an offer to Lovinne to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation email that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Lovinne for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised and charged when your order is placed and processed. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
GIFT VOUCHERS
Gift Vouchers can be exchanged for merchandise at Lovinne, online at www.lovinne.co.uk and by phone on +447894533274. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Lovinne is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited
STOCK AVAILABILITY
We endeavour to display through this website all items we have available. We aim to hold stock whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted.
YOUR RIGHT TO CANCEL
You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost.
RETURNS POLICY
Please refer to our returns policy here. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are earrings. Return of an item is at your own cost unless the item is faulty. For further details please read our Returns page here.
PRICES
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
ACCOUNT
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Lovinne store or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Lovinne store; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
OFFER TERMS AND CONDITIONS
SHOPPING CODES
Shopping codes cannot be used in conjunction with any other offer and are valid during the stated time period only.
During sales and promotions our products are already discounted so your shopping code discount will not be valid on these items.
All orders are subject to acceptance.
Shopping code discount will not apply to gift vouchers, Gold and Silver Jewellery.
Shopping code delivery is only available on standard UK delivery.
Offers are subject to availability and while stocks last.
Shopping codes and offers may be withdrawn at any time.
Shopping codes are only to be used by the intended recipient. Any improper use of shopping codes may result in the cancellation of your order.
Terms and conditions are provided with each shopping code – for specific information relevant to that offer, please refer to email or marketing material on which it is featured.
Disclaimer
The information on our website comes from our own experiences and research, books, articles and information on the subjects or items.
Using or wearing of stones or crystals does not mean you can treat, cure or prevent any disease. Please consult your Doctor for information on health care issues and do not stop any medications, courses or treatment without first consulting your health care professional.
The use of stones or crystals as a wellness therapy is one of personal choice. Whilst stones and crystals have been used historically to relieve or prevent symptoms, the products we sell or recommend on our website offer no guarantee of results.
Due to changes in UK Law on 26th May 2008, Lovinne would like to advise that when we discuss or hand out literature relating to the healing properties of stones and crystals, we are communicating our own personal beliefs and the results of our own extensive research.
Just because a stone or crystal is alleged to have one or more healing properties, either physical, mental, emotional or spiritual it does not mean you will definitely experience or benefit from such properties.
Any information you receive whether orally, written or electronically relating to stones and crystals purchased from Lovinne should be received and understood in the above context.
Lovinne will consider all purchases of stones, crystals or jewellery from Lovinne is made on the basis of your own freedom of choice.