Shipping & Returns
Shipping Policy
Lovinne will deliver your piece of resources to any part of the world!
Right after paying for the order, we'll send you
a tracking code so you can track your parcel.
To create your hand made bracelet takes up to 3 working days if you have provided a wrist size as well as a valid address, then it is prepared for shipping.
We use Royal Mail second class signed for or Hermes which have a delivery time between 2-3 working days.
We also can offer Royal Mail first class signed for or Special Delivery for an additional cost.
First class signed for delivery is 1-2 working days.
If you have any questions please email our client support service lovinnestore@gmail.com so we could find the best delivery option for you.
INTERNATIONAL ORDERS
It takes 1 to 5 days to dispatch an international order, then it will be delivered by Royal Mail.
Lovinne pays all import taxes and duties on your behalf. If you are charged, please contact the customer services team with proof of payment of duty and tax and we will reimburse you. For returns, customers will continue to be responsible for paying carrier costs as per the existing return process. Lovinne will pay any UK import taxes and duties on returns.
Shipping Guarantee
We work with well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.
If you haven’t received your order in the allotted time frame please email our customer service team to let them know lovinnestore@gmail.com. Please be aware that there is a 14 day period before a replacement can be sent for any item which Royal Mail has confirmed as lost.
Return & Exchange Policy
At Lovinne we want every customer to be 100% satisfied with our service so if you are not you can return any item for exchange by notifying us in writing of your wish to return your online purchase within 14 days of receipt, as long as it is unused and in its original packaging. After returning the item we will be happy to offer you a full refund excluding the cost of a standard delivery charge.
We will be happy to exchange the item with any item/s that is available within our store, subject to a balance being paid for items that are of a higher value than the original purchase.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs office directly.
How do I return something?
Making a return or exchange is easy. Just email lovinnestore@gmail.com to notify us of your wish to return a purchase within 14 days from the day after you receive your order. Please include the order reference number with your item when you return it. You will receive a confirmation of receipt of this notification, via email, which will confirm if the return notification is within the 14 day period.
You can send your return by post. Please make sure your items are securely wrapped and send your item(s) back to us at:
2 unit, Loughborough Technology Centre, Epinal Way, Loughborough, LE11 3GE
within 14 days of order has been received.
Always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your order confirmation email, please include a letter giving your name, address, customer number/order reference number if possible, email address and daytime telephone number plus a note of what you are returning and why, and what you wish to exchange for.
Parcels are returned at your own cost, and we strongly recommend you a signed for service from the Postal Service as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
How do I arrange an exchange?
If you wish to exchange an item, we suggest you return the item using our return procedure, within 14 days of receipt, and order the new item separately.
Can I return an item I received as a gift?
An item that was received as a gift can be returned for an exchange or gift vouchers. An email will be sent to the person who made the original purchase when the exchange is completed.
How long will it take to deal with my return?
Once your parcel has been received by our team it can take up to 10 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on +44 789 453 32 74 (Monday - Friday 10.00am to 6.00pm) so we can investigate.
INTERNATIONAL RETURNS
For returns, international (Non-EU) customers will continue to be responsible for paying carrier costs as per the existing return process.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.